Leadership Team

Stephanie H. brings over 16 years of military service and extensive customer care experience to her role as ALSS Supervisor, serving since 2024. A Baltimore native now residing in South Carolina, she also leads a local nonprofit and owns a catering and pastry business.

She holds an A.A.S. in Business Administration and is a Registered Dental Assistant. An organized, results-driven leader, Stephanie is dedicated to empowering families, turning ideas into action, and creating lasting community impact through compassionate service.

As ALSS Admin Supervisor since 2024, Samya B. optimizes back-end operations and manages client outreach with empathy, clear communication, and reliable support. Holding an A.A.S. in Information Technology and pursuing her bachelor’s in I.T., she leverages her technical expertise to streamline workflows. Samya excels at tackling complex support challenges—troubleshooting unique cases, de-escalating concerns, and delivering swift solutions. Her core commitment is ensuring every client navigates processes effortlessly while feeling fully supported.

Shannon A. brings over a decade of customer service experience and an entrepreneurial background in health and beauty to Affordable Living Services (ALSS). Having successfully owned and operated her own business, she leverages her expertise in personalized care and active listening to support individuals and families in need.

At ALSS, Shannon serves as an empathetic, goal-driven advocate focused on helping clients achieve long-term housing stability. Whether guiding individuals through complex application processes or creating step-by-step action plans to overcome barriers, she is dedicated to helping clients build a secure and independent future.

Sharon M. brings over 14 years of human services experience alongside 22 years of military leadership, operations, and community development. As an ALSS contractor for over a year, she coordinates client services, manages scheduling for therapy, and resolves service concerns with care and responsiveness.

Sharon maintains consistent communication to ensure a reliable, respectful customer service experience for every individual. Her structured, client-centered approach strengthens the connection between clients and essential resources, advancing ALSS's mission of quality care and community stability.

As the Administrative Coordinator Liaison & Client Support Specialist at ALSS, Ronnya P. connects clients to vital resources for long-term stability. Holding an A.A.S. in Business Management, she is a Certified Maryland Notary Public, Certified E-Verify Specialist, and trained DLA-20 Assessor. Through the Maryland Partnership for Affordable Housing (MPAH), she brings expertise in eviction prevention, legal aid networks, and housing dynamics.

Ronnya serves as the primary point of contact for program inquiries, eligibility guidance, and scheduling. She directly assists clients with referral forms for immediate relief—such as food aid, gas cards, transit passes, and furniture support. Additionally, she links individuals to utility and rental assistance while driving community outreach initiatives.

Jacqueline A. has served as an ALSS Case Manager since August 2024, leveraging over 25 years of experience in customer service, business and grant management, and community development. Backed by a strong background in case management, she excels at connecting clients with vital resources and opportunities.

For 15 years, Jacqueline has also worked as a Certified Holistic Life Coach, focusing on empowering individuals to recognize their strengths, overcome obstacles, and achieve personal goals. She remains dedicated to improving lives through compassionate guidance, practical support, and meaningful connection.

Briyanna S. is a Client Services Specialist at Affordable Living Services (ALSS), dedicated to helping individuals and families overcome barriers to achieve personal and housing goals. Known for her compassionate, proactive, and solution-oriented approach, she excels at navigating complex challenges and finding creative pathways for client success.

Briyanna connects clients to critical community resources while guiding them through step-by-step plans for long-term stability. Her ultimate goal is to break down obstacles, ensuring every individual feels valued, empowered, and equipped to achieve self-sufficiency.

April Dean is a compassionate leader and community advocate with extensive experience managing income-based residential properties across Maryland. Believing housing is the foundation for family stability and personal growth, she bridges property management with resident services to ensure families feel fully supported.

Passionate about uplifting others, April Dean actively coaches and mentors women and young women through goal-oriented guidance, personal empowerment, and accountability. Her dual expertise in residential property management and personal coaching transforms housing communities into spaces where residents genuinely thrive and achieve self-sufficiency.

Mariam A. joined Affordable Living Services (ALSS) upon graduating from the University of Baltimore with a degree in Business Administration and a specialization in Finance. Bringing a rich background in financial management, accounting, and analytical modeling, Mariam plays a vital role in empowering ALSS clients through practical budgeting guidance and financial literacy support.

She is deeply passionate about helping clients overcome financial barriers, set actionable goals, and achieve lasting independence. Mariam’s dedicated, goal-oriented approach ensures that every individual she serves has the tools, knowledge, and confidence needed to thrive.

As an ALSS Admin since 2024, Sheldon W. manages backend operations to ensure accurate data entry and seamless workflows. Alongside administrative duties, he leads targeted client outreach and provides hands-on mentorship to young male clients.

A college junior pursuing a bachelor’s degree in Cybersecurity, Sheldon applies analytical problem-solving and structured thinking to resolve client obstacles and operational challenges. His core commitment is guiding individuals toward success through steady support, reliable service, and positive influence.

Since joining ALSS in early 2026, Jaiden G. manages backend operations, ensuring accurate, prompt data entry and smooth system records. Alongside administrative duties, he assists with client outreach to support daily operations.

A high school junior enrolled in accelerated and college-level coursework, Jaiden applies strong time-management skills, precision, and attention to detail to his work. His core commitment is driven by a passion for helping people, supporting teammates, and ensuring seamless organizational workflows.